Communication is a necessary skill to have in the nursing profession. We use communication to exchange information between patients, co-workers and all the people around us (Kozier et Erb 2004). No matter the form of communication we are constantly presenting and interpreting people's ideas and thoughts. Communication is a method we utilize to connect the gap between knowledge and comprehension (Kozier et Erb 2004).This paper will discuss an observation of the personal care home environment, modes of communication such as; verbal and non-verbal, effective communication methods and barriers to communications.
Observation Of Personal Care Home Environment.
I visited an urban personal care home in the inner city. I will be identifying this personal care home as PCH "X". I walked into the facility and it was very clean and spacious. I conducted my observation during lunch time in the dining room. This area was poorly lit and the temperature was very humid. There was also music playing in the background during mealtime. This personal care facility was very respectful, kind and caring to the residents in their care. The communication I observed in general was very clear and concise.
Verbal and non-verbal communication.
Verbal communication is a mode of communication that uses both written and spoken words (Kozier et Erb 2004). Here is an example of verbal communication: At PCH "X", a nurse was giving medication to a resident and he introduced himself. The resident did not respond to the nurse so the nurse approached him in a different manner. He crouched down to the resident's level and spoke to him again in a calm voice and lightly touched his shoulder. The resident later complied with his directions to take his medication. The nurse took a different approach with his verbal communication by speaking softly. Verbal communication is largely used due to the fact that people usually chose the words they use (Kozier et Erb 2004).
References: Kozier & Erb, Barbara, et al. Fundamentals of Nursing. 7th ed. Upper Saddle River, New Jersey: Pearson Prentice Hall, 2004.
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