The Importance of Courteous Customer Service
So how do you practise courteous customer service? First, determine the needs of your customers. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel.
When you rent a hotel room, you primarily pay for the room, water and electricity or even food. However, the best hotels in the world are not renowned only for their rooms but for the very service that they provide. You certainly do not pay for the security guard to open the door for you but you consider it quality service when he does.
This implies that courteous customer service entails going beyond the job description or the need. Customers do not pay for politeness; they pay for their room and its facilities. However, if the establishment's personnel have been polite and courteous, it is fairly certain that customers would go back and avail of the service from the said establishment again. For customers, satisfying customer service is a bonus that they get from an establishment. For the business, courtesy to customers is a crucial selling factor.
Customer Service Call Centers
A call center is a centralized office of a company that answers incoming telephone calls from customers. A call center may be an office that makes outgoing telephone calls to customers by the means of telemarketing. Such an office may also responds to letters, faxes, e-mails and similar written correspondence.
Customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. But the challenges of today's business environment demands that customer service take advantage of its unique capabilities and opportunities to make a more substantial contribution to the progress of the company. The customer service department of the call center can drive sales, change the image of the company and...
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